SurveyMonkey Vs SurveySparrow Review 2021- Comparison
SurveyMonkey and SurveySparrow are the two survey’s market leaders in the market. However, both have excellent reviews in different terms. When we try to explore the right survey solution for you, we will look at the software’s ratings, features, pricing, customer reviews, and all other attributes that meet your needs. So, this guide will compare SurveySparrow with SurveyMonkey by considering all the specifications to help you find your required match. SurveyMonkey is the old market leader, but SurveySparrow is not less than a golden child in the survey’s market.
Let’s compare and see SurveyMonkey Vs. SurveySparrow- which one is better?
Rating Review (SurveyMonkey vs SurveySparrow)
In terms of rating, users rate SurveySparrow with 4.7/5 stars and SurveyMonkey with 4.5/5 stars. Most prominently, 66.3% of SurveySparrow reviews are done by small businesses that prefer using SurveySparrow to fulfil their business needs, and these small organizations submit 34.6% of SurveyMonkey reviews.
Compare SurveyMonkey Vs SurveySparrow
When assessing the two survey solutions, reviewers found SurveySparrow more easier to use, and more conversational. Reviewers also preferred doing business with both SurveyMonkey and SurveySparrow. Lets Compare in detail between these two:
- Reviewers felt that SurveyMonkey meets the needs of their business better than SurveySparrow.
- When comparing quality of design and ongoing support, reviewers felt that SurveySparrow is the preferred option.
- For feature updates and roadmaps, effectiveness our reviewers preferred the direction of SurveySparrow over SurveyMonkey.
SurveyMonkey is another flexible and leading survey platform that allows you to fulfill any survey need. Trusted by 98% of the Fortune 500, this platform gathers public opinions and store them into People Powered Data. It also helps you throughout the process from Survey Creation to Survey Analysis. Here we will give you the full review ”SurveyMonkey vs SurveySparrow”.
- It helps you understand the feedbacks to drive growth
- Provides hundreds of integrations with your favorite apps
- Trusted by 98% of the Fortune 500
- Offers CRM and customized branding to users
- Possess Email Marketing features
Pros
- Templates are very efficient to create a survey.
- Easy to share surveys
- You can test the survey before sending it live.
- Relatively inexpensive.
- You can include company branding style in surveys.
- It is quick and gives fast feedback.
Cons
- Limitations in the mobile interface.
- Some survey options need HTML codes to continue.
- Limited styles of questions in formatting
SurveySparrow is a survey-maker that helps you create attractive, conversational style and mobile-friendly surveys. This tool allows people to create customized surveys with the help of built-in templates and distribute them via an array of different and widely-used channels. It also evaluates responses and prepares reports to make you analyze growth and betterment.
- It offers a chat-like survey experience.
- Conversational style raises engagement and survey completion rates.
- Recurring surveys help to automate surveys at specific regular interval
- Mobile-friendly surveys engage audience on the go
- Affordable and budget-friendly pricing plans
- A report savvy dashboard that gives you insightful reports
Pros
- Designs Beautiful Surveys
- Incredibly Easy To Use
- No-code Required
- Advanced Tools Integrations
- Offers Rich Insights
- Multiple Survey Themes
- Ideal for SMB’s
- Various Add-ons
- 24/7 Customer Support
- 14-day Free Trial
Cons
- Massive Demand for Small Businesses but building reputation for enterprises
- Needs extra template for particular use cases
- Need quick-customer service replies
SurveyMonkey Vs SurveySparrow Overall Reviews 2021
Star Rating
Market Segment
Entry Level Price
Small-Business (34.6% of reviews)
$25 / month / user
Small-Business (66.3% of reviews)
19$ / month / user
Pricing
Both SurveySparrow and SurveyMonkey offer free trials to users to first get an overall software experience in free before buying it. But the duration of payments for premium plans varies.
SurveyMonkey has basically 3 plan categories from Business Plans to Buy Targeted Responses. Let’s check it out what SurveyMonkey has in its plan bucket.
SurveySparrow offers 4 unique plans ranging from Free to Elite along with NPS Plans and 360 Assessments. In addition, each plan comes with more advanced features and services.
Personal Plan Standard $35, Advantage Annual 34$, Premier Annual 99$ monthly per user
Personal plan Free $0, Basic $19, Premium $29 monthly per user
Business Plan Team Advantage $25, Team Premier $75, Enterprise (Custom) monthly per user
Business Plan Business Plan $99, Enterprise $499, Elite (Custom) monthly per user
Buy Targeted Responses
Custom VendorNPS Plans Free $0, NPS Basic $99, NPS Premium $249, NPS Enterprise (Custom) monthly per user
360 Assessments $79 per assessment, $790 per year
Free Trial
Free Trial
Ratings
Quality of Support
5.3(219)
5.7(109)
Ease of Doing Business With
5.4(103)
5.8(52)
Is Product headed in the right direction?
5.0(260)
5.8(115)
Ease of Setup
5.2(104)
5.6(50)
Ease of Admin
5.5(106)
5.8(52)
Ease of Use
5.8 (266)
6.0 (116)
Meets Requirements
6.1 (264)
6.0 (114)
Features
Both SurveySparrow and SurveyMonkey have some common features that make them alike and some uncommon features that distinguish them both. Let’s check out!
Email Marketing
Email and SMS Marketing
Data Import and Export
Data Import and Export
Project Management
Sub-accounts within a Parent account
Tools for Data Analysis
Projects and Tasks Management
Mobile surveys
Tools for Data Analysis
Skip Logic
Mobile-first surveys
Customized URLs for surveys
Question Branching
Question Library
Customized URLs for surveys
AB Testing
Display Logic
Access Control
Embedded Surveys
CRM
Skip Logic
Benchmarking
Supports Multimedia usability
Notes and Commenting
360 degree feedback
Content Library
Automated Scheduling
Customized Templates
Anonymous Feedback
Email Tracking
Benchmarking
Multi-channel data distribution
Chat/bot surveys
Online Polling
Contact Management
Supports Multimedia usability
Customer Segmentation
Survey builder
Centralized Dashboard
Trend analysis
Customized Templates
Third-party integrations
Data Visualization
Multi-lingual surveys
Knowledge Management
Real time data and results
Multi-channel data collection and distribution
Net Promoter Score
NPS surveys
-
NPS of employees and customers
-
Panel management
-
Paper based
-
Preview functionality
-
Pulse surveys
-
Progress tracking
-
Reporting and Statistics
-
Response Quotas and Validation
-
Survey builder
-
Text Analysis
-
Text field
-
Third-party integrations
-
Multi-lingual surveys
-
File upload
-
Automated save and resume for respondents
-
Auto scoring
-
Multiple and customized “Thank you” pages
-
Offline survey kiosk
Pros
SurveyMonkey has also been used for various purposes like for gathering data and information, assessing the best time for the meeting, collecting opinions and views and many more. Here are the Top Advantages:
SurveySparrow are preferred widely for small business survey-makers. That’s why SurveySparrow considered as one of the best alternative to Surveymonkey. Here are the Top Advantages:
- Templates are very efficient to create a survey.
- Easy to share surveys.
- Quite inexpensive to take start with.
- You can include company branding style in surveys.
- It is fast and gives quick feedback.
- Worked well with NEON CRM
- Provide results comprehensively in which diagrams and graphs are included.
- Have a chance to test survey before sending it out live to the end-user.
- Have multiple ways to answer questions like paragraphs, short answers, radio buttons, ranking orders, multiple-choice questions etc.
- NPS Measurement
- Users also use it for lead generation
- Serve as the best resolution for Typeform issues.
- Gets feedback from customers in a fashioned way
- Possess user-friendly interface
- It’s super easy to set up and customize
- Flexible with great questions optionality
- Deals with outsized information measure
- Gathers client’s straightforward assessments
- Wraps up numerous studies
- Offers simpler survey studies to complete
- Easy to deploy into other platforms
- No learning curves are needed right before start using it
- Have a shortcut to share surveys to Facebook and Twitter
- An array of easy survey distribution options
- Conversational style offers a chat-like experience
- Top-notch analytics and reports
- Offline data collection is undeniably incredible
- Display logic saves your time by automatically asking certain relevant questions after tracking the responses.
- Signup is relatively easy with 2 or 3 simple steps
- Prompt replies of chat services
Cons
- There are limitations in the mobile interface as compared to the desktop interface.
- It needs more mobile programming functionalities
- Quite inexpensive to take start with.
- Absence of Artificial Intelligence to match topics, questions, respondents with the survey
- Send reminders to just individual and not groups
- Some of the survey options ask you to enter HTML codes to avail the services
- WordPress is not seamless like other services
- Allows to change colours but within the given options
- Occasionally you will find some glitches while using the tool
- Limited styles of questions in formatting
- Not a perfect match for UX researches where you need more specific web-design feedbacks
- Need to unsubscribe from email communications once you login
- Lack of flexibility and difficulty to program more elegant surveys
- All surveys start with some boring routine questions which gives you a feeling of being pissed off quite often
- Not perfectly adaptable with MS access
- Renaming is only available in Enterprise subscription
- Unable to see the visual view of the survey without going from the start of the edits
- Customer service replies slow sometimes
- No advanced features of Email Marketing
- Chat themes don’t support detailed answers given in multiple rows
- Doesn’t allow you to handle tasks in bulk like copying lists etc. Limited randomization features
- Limited randomization features
- The drag and drop question box is buggy and not properly aligned
- You may find glitches and bugs sometimes during your software use
Survey Management
Survey Builder
Question Types
Templates
Survey Distribution
Reviews Company Size
If you want to know for your business size, which survey-builder will be more suitable out of these two? Here’s help!
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Supported Languages
SurveySparrow possesses great flexibility in this regard. Multilingual surveys are one of the best features of SurveySparrow, which you can utilize to reach a wider audience by breaking a language barrier. Also, the audience has the flexibility to prefer the language they want to submit their answers in.
Whereas, SurveyMonkey lacks this quality as the surveys are only available in one language.
Let’s explore the languages supported by both survey-makers!
English
English
-
Chinese
-
German
-
Hindi
-
Spanish
-
Japanese
-
French
-
Turkish
-
Polish
-
Swedish
-
Portuguese
-
Dutch
-
Italian
-
Russian
Survey Unique Categories
Both SurveySparrow and SurveyMonkey are preferred and widely used survey-makers, but they both have some specialities.
- SAP Store
- CX Solution
- Marketing Solution
- Online Form Builder
- Employee Management
- Customer Experience Tools
Supported Devices and Platforms
Windows
Windows
Macintosh
Linux
Android
Macintosh
IOS
Android
Web-based
IOS
-
Web-based
Integrations
Integrations with third-party apps ease a heavy load of work you would never want to carry by yourself. Both SurveySparrow and SurveyMonkey provide integrations with different apps.
Gmail
Google Drive
HubSpot CRM
AWeber
MailChimp
Facebook Pixel
Salesforce Sales Cloud
Google Analytics
Slack
Google Sheets
WordPress
Google Tag Manager
Zapier
HubSpot
Zendesk
Intercom
Marketo
MailChimp
HootSuite
Monday.com
Piktochart
Power BI
Eventbrite
Salesforce
Microsoft Team
Slack
CleverReach
SurveySparrow Audience
Ambassador
Teams
Google Sheets
Zendesk
Google Forms
Rybbon
Trello
Stripe
Active Campaign
Zapier
Data Cracker
WordPress
Emma
Webhooks
Freshdesk
Freshdesk
DataHero
Microsoft Teams
Drop Thought
-
INinbox
-
Wise.NET
-
Google Drive
-
Customer Support
Email or Help desk
Email or Help desk
Phone Support
Phone Support
Knowledge-base
Tickets
Chat
FAQs/Forum
24/7 Live Support
Knowledge-base
-
How-to Video guides and tutorials
-
24/7 Live Support
Training
Webinars
In-Person
Documentation
Webinars
Live Online training
Videos
-
Documentation
-
Live Online training
Videos
What your employees, Customer really think about you? Your customers are happy or satisfy or can be potential? Will my product successful or flop. SurveyMonkey is there to help.
SurveySparrow turn your surveys into 100% conversations and create better experience with your customer and employees.
User Rating Summary (SurveyMonkey Vs SurveySparrow)
As you know, customer reviews help you know either you should trust a product and go for it or not. So, here are some reviews of customers included about both SurveySparrow and SurveyMonkey to help you which software you should pick at first place.
SurveySparrow Reviews
Well, in terms of research and user-friendly interface, many people find it super convenient and flexible to work on.
Gary Shouldis, a Founder and CEO of 3Bug Media, got obsesses with SurveySparrow chat-style survey format and highly recommended it to get increased response rates.
SurveyMonkey Reviews
People also love SurveyMonkey to create and share the surveys and interpret the findings. So here we have included some reviews for your ease to trust. You can also use one of the SurveyMonkey alternatives if SurveyMonkey does not exactly meet your needs.
Awards (SurveySparrow vs SurveyMonkey)
SurveyMonkey
Personal Recommendation
You’ve been through all the necessary details before assessing any survey solution out of SurveyMonkey and SurveySparrow. Undeniably, you will find them both equally easy to use.
However, when it comes to easy setup and administration, you should go for opting SurveySparrow. Recurring surveys, supported languages, chat/bot, display logic, customization and editing the built-in themes are more extensive, advanced and flexible features in SurveySparrow than SurveyMonkey.
Also, the ratings and reviews of users are quite satisfactory about SurveySparrow as you can see it. Users have been preferred SurveySparrow to do business with. Even when comparing the ongoing quality of products, roadmaps and feature updates, SurveySparrow is still dominant over SurveyMonkey in this regard.
Moreover, though SurveyMonkey is cheaper than SurveySparrow in pricing, SurveySparrow has a variety of plans that are particularly useful for measuring customer sentiments and employee performance. So, suppose you want to target a mobile audience even in internet-free areas and increase your response rate by offering a chat-like experience. In that case, we will recommend you to go for SurveySparrow without any further wait!
